Allow Users to Move Requests by the Route from Website Interface by Center of Research and Development LLC, Вадим Караваєв In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interface. This feature is a part of standard functionality,... Jun 11, 2019
Bureaucrat Templates by Center of Research and Development LLC, Вадим Караваєв Finally, we created and published templates for all of our Helpdesk and Service Desk solutions. Now everyone can freely see our products in action, explore cool features and differences between helpde... Jun 11, 2019
Request for Changes (RFC) - Advanced Setup by Center of Research and Development LLC, Вадим Караваєв In our recent article , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the advanced configuration options. The general idea is to div... Jun 7, 2019
Request for Changes (RFC) - Basic Setup by Center of Research and Development LLC, Вадим Караваєв Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all information required to approve a Change. Request for Changes... Jun 6, 2019