Generic Request (Auto route) Module

Generic Request (Auto route) is a module of the Generic Request application developed by the Center of Research & Development company. It allows the request to automatically move along the route under certain conditions (by the trigger).

In order to use this module, you need to install the Generic Request (Conditions) module.

You can enable or disable auto routes option in the settings.

  1. Click Requests on the left dashboard menu.

  2. Under the Configuration menu click Settings.

    A page with the settings opens.
  3. Scroll down to the Use Automatic Routes option, then select or clear the checkbox.
  4. Click Save on the left top.

Select / clear the addon's checkbox will install / uninstall the module.

Setting up automatic route execution

Open the request types page. For this, under Configuration menu click Types.

Select one of the type from the list or click Create to create a new one.

A form of the request type opens.

Click Routes on the right top.

You will be redirected to the request routes page.

Select one of the routes or click Create to create a new one.

A form opens.

At the bottom, on the left side of the form, you will see the Auto Only check box. If you select it, requests will be moved by this route only by triggers.

Click the Triggers button on the right at top.

You will be redirected to the triggers page.

Click Create to create a new trigger.

A form for creating a new trigger appears.

Fill in the form as is shown bellow:

Now, when fulfilling the specified conditions, the request will automatically navigate through the stages of this route.