• Generic request modules

  • Generic Request Field Module. A quick guide how to configure additional fields in the request types.
  • Generic Request Service Condition. A quick guide how to add conditions for the transition of action.
  • Generic Request Mail Integration. A quick guide how to configure creating the requests from incoming emails.

• Website Service Desk

  • Website Service Desk (Tag). A quick quide how to use tags when submitting requests via the website interface.
  • Website Service Desk (Service) module. A quick guide how to use services when submitting requests using the website interface.
  • Website Service Desk (Field) module. A quick quide how to allow using additional fields while submitting the request via the website.

• Bureaucrat Service Desk Overview