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  1. Bureaucrat Knowledge
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  • Generic request modules

    • Generic Request Field Module. A quick guide how to configure additional fields in the request types.
    • Generic Request Service Condition. A quick guide how to add conditions for the transition of action.
    • Generic Request Mail Integration. A quick guide how to configure creating the requests from incoming emails.
  • Website Service Desk

    • Website Service Desk (Tag). A quick quide how to use tags when submitting requests via the website interface.
    • Website Service Desk (Service) module. A quick guide how to use services when submitting requests using the website interface.
    • Website Service Desk (Field) module. A quick quide how to allow using additional fields while submitting the request via the website.

  • Bureaucrat Service Desk Overview
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