2. Bureaucrat Knowledge
  3. Bureaucrat Documentation
 

Changelog

Release 15.0.2.0.0


Added addons:

  • crnd_mail_canned_response (15.0.0.2.1)
  • crnd_mail_composer_template_tree (15.0.0.8.0)
  • crnd_mail_mailbox (15.0.1.6.0)
  • crnd_note_readonly (15.0.0.0.1)
  • crnd_product_code (15.0.0.2.0)
  • crnd_telegram_chat (15.0.0.6.0)
  • crnd_website_lang_selector_top (15.0.1.1.0)
  • generic_request_action_todo (15.0.0.7.0)
  • generic_request_condition_mail (15.0.0.1.0)
  • generic_request_location (15.0.0.9.0)
  • generic_request_message_status (15.0.0.8.0)
  • generic_request_todo (15.0.0.6.0)
  • generic_system_event (15.0.0.23.0)
  • generic_system_event_mail_events (15.0.0.7.0)
  • generic_system_event_project (15.0.0.1.0)
  • generic_todo (15.0.1.3.0)
  • generic_todo_project (15.0.0.8.0)

Updated addons:

  • bureaucrat_helpdesk (15.0.1.4.0 -> 15.0.1.6.0)
  • bureaucrat_helpdesk_lite (15.0.1.5.0 -> 15.0.1.6.0)
  • bureaucrat_helpdesk_plus (15.0.1.9.0 -> 15.0.1.13.0)
  • bureaucrat_helpdesk_pro (15.0.1.6.0 -> 15.0.1.9.0)
  • bureaucrat_helpdesk_ultimate (15.0.1.13.0 -> 15.0.1.16.0)
  • bureaucrat_servicedesk (15.0.1.5.0 -> 15.0.1.9.0)
  • bureaucrat_servicedesk_plus (15.0.1.4.0 -> 15.0.1.7.0)
  • bureaucrat_servicedesk_pro (15.0.1.5.0 -> 15.0.1.7.0)
  • bureaucrat_servicedesk_ultimate (15.0.1.11.0 -> 15.0.1.13.0)
  • crnd_service_desk (15.0.1.4.0 -> 15.0.1.5.0)
  • crnd_wsd (15.0.1.94.0 -> 15.0.1.104.0)
  • crnd_wsd_appointment (14.0.0.8.0 -> 15.0.1.0.0)
  • crnd_wsd_broadcast (15.0.1.8.0 -> 15.0.1.9.0)
  • crnd_wsd_field (15.0.1.13.0 -> 15.0.1.16.0)
  • crnd_wsd_field_service (15.0.1.8.0 -> 15.0.1.10.0)
  • crnd_wsd_priority (15.0.0.9.0 -> 15.0.0.10.0)
  • crnd_wsd_project (15.0.1.2.0 -> 15.0.1.3.0)
  • crnd_wsd_related_doc (15.0.0.6.0 -> 15.0.0.7.0)
  • crnd_wsd_related_request (15.0.0.7.1 -> 15.0.0.8.0)
  • crnd_wsd_resource (15.0.1.23.0 -> 15.0.1.25.0)
  • crnd_wsd_service (15.0.1.16.0 -> 15.0.1.17.0)
  • crnd_wsd_service_resource (15.0.1.14.0 -> 15.0.1.15.0)
  • crnd_wsd_subrequest (15.0.1.8.0 -> 15.0.1.9.0)
  • crnd_wsd_tag (15.0.0.14.0 -> 15.0.0.16.0)
  • generic_appointment (14.0.0.28.0 -> 15.0.0.34.0)
  • generic_appointment_crm (14.0.0.3.0 -> 15.0.0.5.0)
  • generic_assignment (15.0.1.23.0 -> 15.0.1.26.0)
  • generic_assignment_hr (15.0.1.2.0 -> 15.0.1.4.0)
  • generic_assignment_project (15.0.1.2.0 -> 15.0.1.3.0)
  • generic_assignment_team (15.0.1.8.0 -> 15.0.1.12.0)
  • generic_request (15.0.1.181.0 -> 15.0.3.8.0)
  • generic_request_action (15.0.3.14.0 -> 15.0.4.5.0)
  • generic_request_action_assignment (15.0.1.2.4 -> 15.0.1.3.0)
  • generic_request_action_hr (15.0.1.2.3 -> 15.0.1.3.0)
  • generic_request_action_invoice (15.0.0.2.2 -> 15.0.0.3.0)
  • generic_request_action_priority (15.0.0.3.0 -> 15.0.0.4.0)
  • generic_request_action_project (15.0.1.9.0 -> 15.0.1.10.0)
  • generic_request_action_subrequest (15.0.2.4.0 -> 15.0.2.8.0)
  • generic_request_action_subrequest_assignment (15.0.0.5.0 -> 15.0.0.6.0)
  • generic_request_action_survey (15.0.1.5.0 -> 15.0.1.6.0)
  • generic_request_action_tag (15.0.0.2.1 -> 15.0.1.1.0)
  • generic_request_action_team (15.0.0.2.0 -> 15.0.0.4.0)
  • generic_request_assignment (15.0.1.8.0 -> 15.0.1.10.0)
  • generic_request_assignment_team (15.0.0.1.0 -> 15.0.0.2.0)
  • generic_request_calendar (15.0.0.10.0 -> 15.0.0.13.0)
  • generic_request_condition (15.0.1.13.0 -> 15.0.1.15.0)
  • generic_request_condition_service (15.0.0.5.0 -> 15.0.0.7.0)
  • generic_request_crm (15.0.0.4.0 -> 15.0.0.5.0)
  • generic_request_field (15.0.3.17.0 -> 15.0.3.25.0)
  • generic_request_field_service (15.0.1.8.0 -> 15.0.1.13.0)
  • generic_request_invoicing (15.0.0.21.1 -> 15.0.0.22.0)
  • generic_request_mail (15.0.1.15.0 -> 15.0.2.1.0)
  • generic_request_project (15.0.2.5.0 -> 15.0.3.8.0)
  • generic_request_project_timesheet (15.0.2.3.0 -> 15.0.2.4.0)
  • generic_request_recent (15.0.0.3.0 -> 15.0.0.7.0)
  • generic_request_related_doc (15.0.1.5.0 -> 15.0.1.6.0)
  • generic_request_related_requests (15.0.0.4.0 -> 15.0.0.7.0)
  • generic_request_resource (15.0.1.7.0 -> 15.0.2.4.0)
  • generic_request_route_auto (15.0.2.9.0 -> 15.0.3.3.0)
  • generic_request_sale (15.0.0.5.0 -> 15.0.1.1.0)
  • generic_request_service (15.0.1.26.0 -> 15.0.2.6.0)
  • generic_request_sla (15.0.1.19.0 -> 15.0.2.4.0)
  • generic_request_sla_log (15.0.1.10.0 -> 15.0.1.11.0)
  • generic_request_sla_priority (15.0.0.4.0 -> 15.0.0.5.0)
  • generic_request_sla_service (15.0.0.8.0 -> 15.0.0.10.0)
  • generic_request_sla_team (15.0.0.6.0 -> 15.0.0.7.0)
  • generic_request_survey (15.0.1.8.0 -> 15.0.2.2.0)
  • generic_request_team (15.0.0.10.0 -> 15.0.1.4.0)
  • generic_resource_location (15.0.0.8.0 -> 15.0.1.1.0)
  • generic_resource_role (15.0.2.31.0 -> 15.0.2.33.0)
  • generic_security_restriction (15.0.0.5.0 -> 15.0.0.16.0)
  • generic_team_tag (15.0.0.2.0 -> 15.0.0.3.0)

Notable changes:

bureaucrat_helpdesk

Version 1.6.0

This bundle reached the end of life and can be safely removed. In case of uninstallation, all functionality added by this bundle will be kept and updatable.

bureaucrat_helpdesk_lite

Version 1.6.0

Now the bundle additionally includes bureaucrat_knowledge and generic_service

bureaucrat_helpdesk_plus

Version 1.13.0

This bundle reached the end of life and can be safely removed. In case of uninstallation, all functionality added by this bundle will be kept and updatable.

Version 1.10.0

Module crnd_wsd_priority was merged into the crnd_wsd

bureaucrat_helpdesk_pro

Version 1.9.0

This bundle reached the end of life and can be safely removed. In case of uninstallation, all functionality added by this bundle will be kept and updatable.

bureaucrat_helpdesk_ultimate

Version 1.16.0

This bundle reached the end of life and can be safely removed. In case of uninstallation, all functionality added by this bundle will be kept and updatable.

bureaucrat_servicedesk

Version 1.7.0

Added alongside with functionality of bureaucrat_helpdesk_lite: - generic_request_calendar; - generic_request_field_service; - generic_request_mail; - generic_request_condition; - generic_request_condition_service; - generic_request_related_doc; - generic_request_related_requests; - crnd_wsd_related_doc; - crnd_wsd_related_request; - crnd_wsd_field; - crnd_wsd_field_service; - crnd_wsd_tag; - bureaucrat_knowledge_rel_docs

bureaucrat_servicedesk_plus

Version 1.7.0

This bundle reached the end of life and can be safely removed. In case of uninstallation, all functionality added by this bundle will be kept and updatable.

bureaucrat_servicedesk_pro

Version 1.6.0

Alongside with functionality of bureaucrat_servicedesk: - generic_team_calendar; - generic_service_team; - generic_team_tag; - generic_team_hr; - generic_request_survey; - crnd_wsd_project; - generic_request_todo; - generic_request_recent; - generic_request_hr; - generic_request_message_status; - generic_request_location

bureaucrat_servicedesk_ultimate

Version 1.12.0

Added alongside with functionality of bureaucrat_servicedesk_pro: - generic_request_action_todo; - generic_request_action_hr - generic_assignment_hr_holidays; - generic_assignment_team_hr_holidays;

crnd_wsd

Version 1.102.0

Added response attachments on request form

Version 1.100.0

Remove resolution checking of request upload image

Version 1.98.0

Module crnd_wsd_subrequest was merged into the crnd_wsd

Version 1.97.0

Module crnd_wsd_priority was merged into the crnd_wsd

Version 1.96.0

BUG220963 Fix bug when request assigned on inactive channels

generic_assignment

Version 1.24.0

Added functionality that allows you to configure the automatic removal from the followers at the request of a previosly assigned user. (Request FR2211959)

generic_request

Version 3.3.0

Add response attachment files when closing requests.

Version 3.0.0
  • Merged services into the core
  • Services in requests are now optional and could be enabled/disabled in settings.
Version 2.19.0
  • Added ability to search timesheet reports by:
    • Request Stage Type
    • Request Channel
    • Request Partner
    • Activity
  • Added new filters to timesheet reports:
    • Request Closed
    • Request Open
  • Added ability to group timesheet reports by:
    • Request Stage Type
    • Request Stage
    • Request Channel
Version 2.14.0
  • Added filter "Closed Today"
Version 2.12.0

BUG220980 - Fixed incorrect behavior of filters related to time

Version 2.10.0

Added new company_id field to request. Currently, no access rules added for this field, but this change will be starting point for introducing multi-company support for requests.

The provided migration will automatically to automatically set company_id based on following rules: 1. Try to get company for request's website 2. If not found get company from user who created the request.

If company_id field was added to request by other third-party module, then it will not be changed.

Version 2.6.0

Added functionality that allows you to configure the automatic removal from the followers at the request of a previosly assigned user. (Request FR2211959)

Version 2.5.0

Fixed bug with incorrect handling of record-created event actions.

Version 2.4.0

Added support for saving positions in diagram view

Version 2.3.0

BUG220963 Fix bug when request assigned on inactive channels

Version 2.2.0
  • Change default order of requests:
    • Before, requests were ordered only by date_created DESC
    • After, requests will be ordered by priority DESC, date_created DESC
    • This, fixes regression introduces in 1.30.0 version (when priorities were merged to the core)
  • Improve UI, selection of related types and services on category form now moved to separate pages. This way, it is much easier to configure systems with large amount of services and categories.
Version 2.0.0

Start using Generic System Events under the hood.

Do not forget to take backup before updating.

Version 1.187.0

Changed access restrictions. Now in order to have access to Assign/Reassign and Change Parent Request the user must belong to Request User group.

Version 1.186.0

Added tracking visibility when changing deadline field

Version 1.185.0

Added new Internal Notes page on request form. There team can add some internal notes related to request, that will not be displayed on website for customer and that will not be forgotten in chat history.

Version 1.182.0

New request event categories: - Deadline Tomorrow - Deadline Today - Deadline Overdue

generic_request_action

Version 4.3.0

Added a new setting called Send response attachments to the 'Send Email' action type, allowing to include response attachments in email.

Version 4.2.0

Added functionality that allows you to configure the automatic removal from the followers at the request of a previosly assigned user. (Request FR2211959)

Version 4.1.0

Apply correct domain to event types allowed to select on action. Before this change, there was ability to select event types that are not related to request, and thus they were not working.

Version 4.0.0

Migrated to use Generic System Events.

generic_request_calendar

Version 0.11.0
  • FR2211960 To be consistent with other Odoo modules that use calendar, in this version we change behavior of Meeting stat-button on request form: now it will show all available meetings with default settings, thus user will see what other meetings are planned, when choosing date for new meeting.
  • FR2211960 Provide default value for the name of meeting as name of ticket.
  • Provide default value for the description of meeting as request text sample (first 3 lines of request text).

generic_request_crm

Version 0.5.0

Added new button on CRM Opportunity form that form view that allows to create request related to that opportunity.

generic_request_field

Version 3.22.0

Fixed bug due to which the request user could not edit the request field value

Version 3.21.0

BUG220973 Added ability to use jinja2 templates for default values for request fields.

Version 3.18.0

Show custom request fields on request close wizard, when reopening request.

generic_request_project

Version 3.5.0
  • Added fields Request Service, Request Category, Request Type on Task page Other
  • Added submenu Tasks in Requests menu for tasks, related to requests
Version 3.4.0

Module generic_request_project_timesheet was merged into the generic_request_project

Version 0.5.0

Changed access restrictions. Now in order to have access to Manage related requests the user must belong to Request User group.

generic_request_resource

Version 2.2.0

Added ability to hide resource fields on request form view. Configuration is done on request type.

generic_request_route_auto

Version 3.1.0

Apply correct domain to event types allowed to select on route trigger. Before this change, there was ability to select event types that are not related to request, and thus they were not working.

Version 3.0.0

Migrated to use Generic System Event

generic_request_service

Version 2.6.0

This module was merged into generic_request module, and can be safely removed after this upgrade.

generic_request_sla

Version 2.1.0

Added support for SLA Compute Type: Conditional, that allows to choose what SLA Control Line have to be used to compute SLA for request via generic conditions.

generic_request_survey

Version 2.1.0

BUG230993 Fixed bug when there is no default mail template in survey

generic_request_team

Version 1.2.0
  • Added ability to manage team assignment notifications from request type

generic_resource_location

Version 1.0.0
  • Add configuration option on resource types to determine is it usess locations or not
  • Location info moved to separate page that show location link and location address.

generic_security_restriction

Version 0.13.0
  • Added ability to set restrictions for contextual server actions
Version 0.9.0

Add restriction option to show the only specific menus

Version 0.8.0

Added ability to restrict access to the records of any model for specific user.

Version 0.7.0
  • Added ability to set restrictions for action windows