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  1. Bureaucrat Knowledge
  2. Bureaucrat Documentation
 
  • FAQ
    • Troubleshooting

      • Error on the diagram view

    • Bureaucrat ITSM and ITIL principles
    • How to backup and restore Odoo database
  • Admin Guides

    • How to assign a certain team for request with different resouces
    • How to prioritize the requests?
    • It is easier to schedule and hold video meetings with the new Generic Appointment modules.
    • How to set up Approves
    • How to get customer feedback using Odoo surveys integration
    • How to assign the request created by the author to the manager.
    • How to assign the Request for Changes to the change manager.
    • Configure Request Category
    • How to assign a request to a certain team according to the request category
    • Configure Request Type
    • Configure Request Type Routes
    • Configure Request Type Stages
    • How To Configure The Request Numbering Sequence
    • How To Set Up Automated Emails on SLA Events (Using Automated Actions)
    • How To Set Up Notifications in the Bureaucrat System
    • How to Assign Manager of the User Who Submitted the Request
    • How to Configure Request for Incident
    • How to Configure SLA to Work for Clients with Different Services and Service Levels in Contracts
    • How to Move Requests by the Route from Website Interface
    • How to Set Up Integration between Requests and Projects
    • How to Set Up Request for Changes
    • How to assign a team for request Instruction
    • Setting Up a Request: Only Assigned Person or System Administrator Can Move Requests by the Route
  • User Guides

    • About the Incident Lifecycle
    • Incident Life Cycle
    • Website Service Desk
  • Референс
    • Generic Request Modules

      • Generic Request Weight
      • Generic Request Todo module
      • Generic Request Action Survey
      • Generic Request Survey
      • Generic Request (Action Subrequest)
      • Generic Request (Actions)
      • Generic Request (Auto route)
      • Generic Request (Auto routes subrequest)
      • Generic Request (Conditional Actions)
      • Generic Request (Conditions)
      • Generic Request (Fields)
      • Generic Request (Kind)
      • Generic Request (Parent)
      • Generic Request (Related Document)
      • Generic Request (Related Requests)
      • Generic Request (Reopen As)
      • Generic Request (Resource)
      • Generic Request (SLA Log)
      • Generic Request (SLA)
      • Generic Request (Service)
      • Generic Request (Stage Type SLA)
      • Generic Request (Stage Type)
      • Generic Request (Tags)
      • Generic Request Action (HR)
      • Generic Request Overview
    • Website Service Desk Modules

      • Website Service Desk (Field)
      • Website Service Desk (Resource)
      • Website Service Desk (Service)
      • Website Service Desk (Tag)
    • Generic Condition Modules

      • Універсальна умова
      • Generic Condition (description)
      • Generic Condition - Action Rules
    • Generic Resource Modules

      • Універсальний ресурс
      • Generic Resource (Role)
      • Generic Resource (Timesheet)
    • Generic Service Modules

      • Універсальний сервіс
      • Generic Service (Resource)
    • Generic Tag Modules

      • Універсальний тег
      • Generic Tag (description)
    • Generic Assignment modules

      • Generic Assignment HR
      • Generic Assignment Policies
      • Generic Assignment Team
    • Generic Team modules

      • Універсальна команда

    • Generic Request Weight
    • Generic Todo
    • Generic Request Action Todo
    • Generic Security Restriction
    • Odoo Notification Management
  • Knowledge base

  • Automatic actions - assign requests to teams or users
  • Changelog Release 15.0.2.0.0
  • Generic Appointment
  • Generic Appointment CRM
  • Generic Appointment CR&D BigBlueButton Integration
  • Frequently Asked Questions
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