New bureaucrat release
Team assignments, Knowledge base, Resource Management and other new features
With this release we reease new modules and new features of Bureaucrat. Most notable features are:
Bureaucrat Knowledge. In this release we've published our implementation of the knowledge base - Bureaucrat Knowledge. These modules allow you to manage your knowledge easily with flexible access rights settings and publish some part of your knowledge on the website.
Assignments to teams. Starting from this release, there will be supported assignments to teams in our Helpdesk / Service Desk / ITSM system. Also, when you assign a request to the team, all team members will receive notification about the new ticket.
Resources Management. With this release we've published the first part of our Resource Management modules. With these modules you will be able to manage easily your resources (computers, equipment etc) and organize access to resources with roles.
UI/UX improvements. This release contains UI/UX improvements, to make our system look better.
Other improvements. In this release we have completed our migration from LESS to SCSS stylesheets. Thus, there is no more need to install lessc compiler to make Bureaucrat work.
Easily organize knowledgebase
With Bureaucrat Knowledge you can easily organize your knowledge base:
Store all your documents and knowledge in single place.
Categorize documents with categories and tags
Manage access to documents in most flexible way
Track history of changes of each document
Currently following document formats supported
Team assignments and better teams integration
When request is assigned to team, then all team members will receive notification about new request assigned for this team.
In this release, we publish our core modules for Resource Management.
In our vision, resource could be anything that could be identified. For example, we think that following entities are resources:
Easily access requests of same author or same partner
Show number of open and closed requests of same author or same partners directly on request form view.
This way it would be super easy to check other open requests of same author or partner (if they are exists)
Easily access recent requests of same author or partner
In this release, we implemnted module Generic Request Recent, that allows you to easily access requests of same author or partner opened in last N days. N is param and configured in global settings.
Priority on website
With our new module Website Service Desk (Priority) you can allow your customers to specify priority of ticket / request on website before submiting the ticket.
Complex and standard priotity is supported.
Aslo, it is possible to configure the way to display priority on webstie: