Bureaucrat ITSM

In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interfac...

Finally, we created and published templates for all of our Helpdesk [1] and Service Desk [2] solutions. Now everyone can freely see our products in ac...

In our recent article [1] , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the ad...

Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all informati...

We recently updated our Bureaucrat Service Desk Ultimate [1] bundle. It is already available on Odoo market. Now it also includes all addons that prov...

We recently released another update of the  Generic Security Restriction [1] addon. With this update, we added ability to hide stat buttons (oe_stat...

In this article we will explore Bureaucrat modules that provide integration between Requests and Project. We will also look at some useful examples ...

Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All o...

In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process ...

We start to publish our Service Desk bundles. These are extended versions of Bureaucrat Helpdesk supplemented by services and some extra addons....

We would like to introduce you our CRND Web Button Box Fullwidth [1] addon. It does a small interface improvements and displays a button box at the ...

Our Generic Security Restriction [1] addon have got an update. With this update, we added a new unique feature to hide or make readonly specific fiel...

We have recently released the Generic Security Restriction [1] addon. This addon will be useful not only as part of the Bureaucrat but also for al...

Automatic Assignments is a very handy tool for request or project management. Whether you want to divide the workload or select the right specialist...

We have just published our new Bureaucrat release. This is one of our regular releases with the latest updates and bug fixes. All available addons h...

Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...

When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...

We have just released our Bureaucrat Helpdesk Ultimate [1]  bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat ...

*Actions* Let's do some automations. With the help of the  Generic Request (Actions) [1] addon, we can assign actions that will be performed automat...

With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...