On major events of request (create, close, assign, etc.), our system send default notifications to default recipients. You can turn on and off notif...
Center of Research and Development LLC, Вадим Караваєв
We recently updated our Generic Security Restriction [1] addon. With this update, we added new highly demanded features to our module. You can now a...
Center of Research and Development LLC, Вадим Караваєв
In this article, we want to share with you our new Generic Request Survey [1] addon. This addon integrates our Bureaucrat system with Surveys. Reque...
Center of Research and Development LLC, Вадим Караваєв
Our next new addon we would like to introduce is Crnd Mail Canned Response [1] . This is a standalone module and it can be used in your Odoo without...
Center of Research and Development LLC, Вадим Караваєв
We have released a number of interesting recently developed addons. We are excited to share our novelties with you as soon as possible, so a series ...
Center of Research and Development LLC, Вадим Караваєв
We have released a new update for our Bureaucrat system. There are a lot of changes and new features we would like to share. All updates are made fo...
Center of Research and Development LLC, Вадим Караваєв
With the previous update, Bureaucrat system has received a mechanism to track all request events. They are recorded and can be seen by clicking a ne...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will explore one of the ways to configure automatic email notifications in Bureaucrat system and in Odoo in general. The configu...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - R...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interfac...
Center of Research and Development LLC, Вадим Караваєв
Finally, we created and published templates for all of our Helpdesk [1] and Service Desk [2] solutions. Now everyone can freely see our products in ac...
Center of Research and Development LLC, Вадим Караваєв
In our recent article [1] , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the ad...
Center of Research and Development LLC, Вадим Караваєв
Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all informati...
Center of Research and Development LLC, Вадим Караваєв
We recently updated our Bureaucrat Service Desk Ultimate [1] bundle. It is already available on Odoo market. Now it also includes all addons that pr...
Center of Research and Development LLC, Вадим Караваєв
In this article we will explore Bureaucrat modules that provide integration between Requests and Project. We will also look at some useful examples ...
Center of Research and Development LLC, Вадим Караваєв
Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All o...
Center of Research and Development LLC, Вадим Караваєв
In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process ...
Center of Research and Development LLC, Вадим Караваєв