Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All o...
In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process ...
We would like to introduce you our CRND Web Button Box Fullwidth [1] addon. It does a small interface improvements and displays a button box at the ...
Our Generic Security Restriction [1] addon have got an update. With this update, we added a new unique feature to hide or make readonly specific fiel...
Automatic Assignments is a very handy tool for request or project management. Whether you want to divide the workload or select the right specialist...
We have just published our new Bureaucrat release. This is one of our regular releases with the latest updates and bug fixes. All available addons h...
Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...
When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...
With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...
Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You ...
