This article may be interesting for people who are in the process of choosing the first helpdesk system for their company, for those who already have ...
Center of Research and Development LLC, Вадим Караваєв
We are happy to introduce to you our new Bureaucrat release. A lot of work had been done during the past months. The main feature of this release is...
Center of Research and Development LLC, Вадим Караваєв
We have recently published a set of new addons. They have similar functionality but each is developed to work for certain view mode. These addons pr...
Center of Research and Development LLC, Вадим Караваєв
In this article, we continue to explore new interesting features of our Bureaucrat system. We recently added 2 new events to our system related to e...
Center of Research and Development LLC, Вадим Караваєв
With the recent update, we have added a new ability to our system to change the category of created requests. It is a self-explanatory feature, but ...
Center of Research and Development LLC, Вадим Караваєв
On major events of request (create, close, assign, etc.), our system send default notifications to default recipients. You can turn on and off notif...
Center of Research and Development LLC, Вадим Караваєв
We recently updated our Generic Security Restriction [1] addon. With this update, we added new highly demanded features to our module. You can now a...
Center of Research and Development LLC, Вадим Караваєв
In this article, we want to share with you our new Generic Request Survey [1] addon. This addon integrates our Bureaucrat system with Surveys. Reque...
Center of Research and Development LLC, Вадим Караваєв
Our next new addon we would like to introduce is Crnd Mail Canned Response [1] . This is a standalone module and it can be used in your Odoo without...
Center of Research and Development LLC, Вадим Караваєв
We have released a number of interesting recently developed addons. We are excited to share our novelties with you as soon as possible, so a series ...
Center of Research and Development LLC, Вадим Караваєв
We have released a new update for our Bureaucrat system. There are a lot of changes and new features we would like to share. All updates are made fo...
Center of Research and Development LLC, Вадим Караваєв
With the previous update, Bureaucrat system has received a mechanism to track all request events. They are recorded and can be seen by clicking a ne...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will explore one of the ways to configure automatic email notifications in Bureaucrat system and in Odoo in general. The configu...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - R...
Center of Research and Development LLC, Вадим Караваєв
In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interfac...
Center of Research and Development LLC, Вадим Караваєв
Finally, we created and published templates for all of our Helpdesk [1] and Service Desk [2] solutions. Now everyone can freely see our products in ac...
Center of Research and Development LLC, Вадим Караваєв
In our recent article [1] , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the ad...
Center of Research and Development LLC, Вадим Караваєв
Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all informati...
Center of Research and Development LLC, Вадим Караваєв
— June 2019
— 166
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About us
At CR&D, we create products for business solutions and automation on the Odoo platform.
We help people to solve their business problems through our software and experience.