Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all informati...
Center of Research and Development LLC, Вадим Караваєв
We recently updated our Bureaucrat Service Desk Ultimate [1] bundle. It is already available on Odoo market. Now it also includes all addons that pr...
Center of Research and Development LLC, Вадим Караваєв
In this article we will explore Bureaucrat modules that provide integration between Requests and Project. We will also look at some useful examples ...
Center of Research and Development LLC, Вадим Караваєв
Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All o...
Center of Research and Development LLC, Вадим Караваєв
In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process ...
Center of Research and Development LLC, Вадим Караваєв
We would like to introduce you our CRND Web Button Box Fullwidth [1] addon. It does a small interface improvements and displays a button box at the ...
Center of Research and Development LLC, Вадим Караваєв
Our Generic Security Restriction [1] addon have got an update. With this update, we added a new unique feature to hide or make readonly specific fiel...
Center of Research and Development LLC, Вадим Караваєв
Automatic Assignments is a very handy tool for request or project management. Whether you want to divide the workload or select the right specialist...
Center of Research and Development LLC, Вадим Караваєв
We have just published our new Bureaucrat release. This is one of our regular releases with the latest updates and bug fixes. All available addons h...
Center of Research and Development LLC, Вадим Караваєв
Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...
Center of Research and Development LLC, Вадим Караваєв
When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...
Center of Research and Development LLC, Вадим Караваєв
With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...
Center of Research and Development LLC, Вадим Караваєв
Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You ...
Center of Research and Development LLC, Вадим Караваєв