Bureaucrat ITSM | Center of Research & Development

Bureaucrat ITSM

How to Set Up Custom Notifications on Request Events

by Center of Research and Development LLC, Вадим Караваєв

On major events of request (create, close, assign, etc.), our system send default notifications to default recipients. You can turn on and off notifications in the settings for each request type. But ...

Aug 23, 2019

Generic Security Restriction - New Features

by Center of Research and Development LLC, Вадим Караваєв

We recently updated our Generic Security Restriction addon. With this update, we added new highly demanded features to our module. You can now also change specific parameters of Many2one fields from t...

Aug 15, 2019

Generic Request + Survey

by Center of Research and Development LLC, Вадим Караваєв

In this article, we want to share with you our new Generic Request Survey addon. This addon integrates our Bureaucrat system with Surveys. Request's surveys can be very helpful as they facilitate the ...

Aug 14, 2019

Canned Responses

by Center of Research and Development LLC, Вадим Караваєв

Our next new addon we would like to introduce is Crnd Mail Canned Response . This is a standalone module and it can be used in your Odoo without any additional dependencies. It will save a lot of time...

Aug 12, 2019

Sign Up - Create Lead

by Center of Research and Development LLC, Вадим Караваєв

We have released a number of interesting recently developed addons. We are excited to share our novelties with you as soon as possible, so a series of introduction articles for every one of them in co...

Aug 9, 2019

New Bureaucrat Release (05/08/2019)

by Center of Research and Development LLC, Вадим Караваєв

We have released a new update for our Bureaucrat system. There are a lot of changes and new features we would like to share. All updates are made for Odoo 11 and Odoo12 and are already available on Od...

Aug 5, 2019

New Request Event - Priority Change

by Center of Research and Development LLC, Вадим Караваєв

With the previous update, Bureaucrat system has received a mechanism to track all request events. They are recorded and can be seen by clicking a new Events button on the request form. Tracking events...

Aug 5, 2019

Set Up Automated Emails on SLA Events

by Center of Research and Development LLC, Вадим Караваєв

In this article, we will explore one of the ways to configure automatic email notifications in Bureaucrat system and in Odoo in general. The configuration will cover the following topics: Setting up O...

Jul 9, 2019

Configure Service Level Agreement for Incident Requests

by Center of Research and Development LLC, Вадим Караваєв

In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - Reaction Time (while request is unassigned), and Reso...

Jul 5, 2019

What's New in Bureaucrat

by Center of Research and Development LLC, Вадим Караваєв

In this article, we will look at some of the most noticeable changes in our system over the past few months. Event System Our system can now track and record all request events. A new button was added...

Jul 4, 2019

Allow Users to Move Requests by the Route from Website Interface

by Center of Research and Development LLC, Вадим Караваєв

In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interface. This feature is a part of standard functionality,...

Jun 11, 2019

Bureaucrat Templates

by Center of Research and Development LLC, Вадим Караваєв

Finally, we created and published templates for all of our Helpdesk and Service Desk solutions. Now everyone can freely see our products in action, explore cool features and differences between helpde...

Jun 11, 2019

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