A Knowledge Base is an essential tool for any company that wants to provide the best customer service. It is a collection of resources and information used to help customers find answers to their questions quickly and easily. It can include product information, FAQs, how-to guides, troubleshooting advice, and more. A Knowledge Base is designed to save companies time and money by providing customers with answers to their questions without having to contact customer service or wait for a response. By providing customers with self-service options, companies can significantly improve their customer service experience.
How to create categories and subcategories in the knowledge base?
To add a new category, go to the Category tab and click Create. Enter the name of the category. In the Description text box, you can add additional information about the documents to be included in this category.
After creating a category, we can move on to subcategories. Click on the Subcategories tab > Create. Enter a name for the subcategory. The previously created category will be automatically marked as the parent.
After creating a category, subcategory, and adding documents, we can see how the structure looks on the site. To do this, click on the View on Website button.