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  1. Bureaucrat Knowledge
  2. Bureaucrat Helpdesk Light
 
  • Knowledge base. A Quick Guide to Configuring a Knowledge Base.

    • How to create categories and subcategories in the Knowledge base?
    • How to create and use document types?
    • How to set up the access rules?
    • How to subscribe followers to the categories and articles?
  • Generic Request Module. A Quick Guide to Configuring Requests.

    • How to assign a request to the manager?
    • How to add tags to requests?
    • How to track the request activities and set the due date?
    • How to configure the request category?
    • How to configure request types?
    • How to configure request type routes?
    • How to create a subrequest?
    • How to prioritize the requests?
    • How to configure request type stages?
  • Generic Request Service module. A Quick Guide to Configuring Services.

    • How to create services: A Step-by-Step Guide
  • Website Service Desk. How to Quickly Configure Website Request Submissions.

    • How to configure request submitting through the website: A Step-by-Step Guide

  • Bureaucrat Helpdesk Light Overview
  • Internal interface of Bureaucrat Helpdesk Light
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