• Knowledge base. A Quick Guide to Configuring a Knowledge Base.

  • How to create categories and subcategories in the Knowledge base?
  • How to create and use document types?
  • How to set up the access rules?
  • How to subscribe followers to the categories and articles?

• Generic Request Module. A Quick Guide to Configuring Requests.

  • How to assign a request to the manager?
  • How to add tags to requests?
  • How to track the request activities and set the due date?
  • How to configure the request category?
  • How to configure request types?
  • How to configure request type routes?
  • How to create a subrequest?
  • How to prioritize the requests?
  • How to configure request type stages?

• Generic Request Service module. A Quick Guide to Configuring Services.

  • How to create services: A Step-by-Step Guide

• Website Service Desk. How to Quickly Configure Website Request Submissions.

  • How to configure request submitting through the website: A Step-by-Step Guide

• Bureaucrat Helpdesk Light Overview
• Internal interface of Bureaucrat Helpdesk Light