We have just released our Bureaucrat Helpdesk Ultimate bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat modules published on the Odoo market for now. The only exceptions are add-ons related to custom assignment policies. They are not yet included to any bundle.
Compared to the nearest Bureaucrat Helpdesk Pro bundle, it has more options to automate request processing using automated actions and automated routes.
As for the main features of the bundle:
Service Level Agreement
Integration with project tasks
Automatic project task creation
Automatic subrequests creation
Automated routes (by triggers)
Automatic route triggering when changing project task's stage
Automatic route triggering when changing subrequest's stage
Kinds of request
Links with documents
Links between requests
Reopen requests with a new type
Custom fields (string)
Request creation using incoming emails
If you need a specific info about module configuration, see Bureaucrat Documentation.
Try Bureaucrat ITSM template now on yodoo.systems
Visit our Youtube channel to see workflow examples and setup guides.