Bureaucrat ITSM

Deliver IT as a Service

Bureaucrat is a solution for service companies that provides Incident Management Process according to the ITIL v3 standart. It implements ITIL processes that allows to increase speed and effectiveness of IT service, reduce the number of incidents and prevent them in the future, enables employees to be more productive, to know what services are available and how to use them, enforce compliance with regulations.

Bureaucrat ITSM is built on the Odoo platform. We designed our system to have a modular structure and be able to easily assemble as a constructor. So it is very easy to deploy, use, maintain and upgrade. We developed a set of modules that implement various ITSM processes or bring additional functionality to the system. All these modules are fully integrated between each other and can be installed separately or all together.

Our customers choose the necessary addons and build their own ITSM system.

We also have ready Helpdesk and Service Desk solutions.

Have a question? Need advice or consulting? Feel free to submit a request or contact us. Try our Demo on yodoo.systems, it is free for 15 days.


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Incident Management

Service Desk

Problem Management

Request Fulfillment

Access Management

Service Catalog

Service Level Management

Policy Management

Bureaucrat ITSM Features

  • Custom Request Types

  • Custom Categories/Subcategories

  • Custom Request Stages

  • Global Stage Types

  • Request Kinds

  • Dynamic Routes

  • Custom Fields (Text Values)

  • Services

  • Service Requests

  • Resources

  • Resource Access Management by Roles

  • Subrequests

  • Prioritize Requests

  • Related Requests

  • Related Documents

  • Custom Assignment Policies

  • Service Level Agreements

  • SLA Log and Reports

  • Approvements

  • Automatic Routes

  • Automatic Actions

  • Security Restrictions

  • Tag Management

  • Project Integration

  • Teams

  • Attached Documents

  • Internal Chatter

  • Logging Requests

  • Request Creation by Incoming Email

  • Request Creation by API

  • Custom Conditions for Automation

  • Reopen Requests

Odoo - Sample 1 for three columns

Request Configuration

Administrator sets up request types, categories, services. He can create stages and routes of request defining its future workflow.

Odoo - Sample 3 for three columns

Request Workflow Example

Requests can be processed in various ways. They can be confirmed and done, rejected, reopened with a new data, closed, etc. All that behaviour is pre-configured and can be changed for your needs.

Odoo - Sample 2 for three columns

Submitting Requests

Customers can submit requests on your website.

Odoo - Sample 1 for three columns

Request Processing

Technical staff can assign responsible persons, change request stage, communicate with users, plan some activities, etc.

Odoo - Sample 2 for three columns

Request Overview on Client's Side

Customers can review their requests on website. Each request may be opened for detailed information or comunication with technical staff.

Odoo - Sample 3 for three columns

Request Overview on Admin's (Operator) Side

Administrators and operators work with requests using internal interface that provides much more information and functionality.  

Odoo - Sample 2 for three columns

SLA Control

Track how much time the request stays on each stage until it is resolved.

Odoo - Sample 1 for three columns

SLA Reporting

SLA reports allow you to analize stuff performance and identify problem areas of your company.