Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...
When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...
With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...
Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You ...
