Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier should spend on each service, the quality of service...

When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the help of Generic Request (Auto route) add-on. For exam...

We have just released our Bureaucrat Helpdesk Ultimate bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat modules published on the Odoo market for now. The only exc...

Actions Let's do some automations. With the help of the Generic Request (Actions) addon, we can assign actions that will be performed automatically when the request moves along the route. This way we ...

With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the Configuration menu, click Categories . On the categories p...

Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You must define the stages for the request and possible ...

Bureaucrat ITSM provides incident management system according to the ITIL v3 standarts. This system has a very flexible customization and can satisfy a wide range of companies with specific requiremen...