Bureaucrat ITSM

Service Level Agreement
Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 123 views

Request for Incident - Set Up Automated Route
When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 164 views

Bureaucrat Helpdesk Ultimate
We have just released our Bureaucrat Helpdesk Ultimate [1]  bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 192 views

Request for Incident - Set Up Automated Actions
*Actions* Let's do some automations. With the help of the  Generic Request (Actions) [1] addon, we can assign actions that will be performed automat...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 145 views

Request for Incident - Add a Category to Requests
With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 188 views

Request for Incident - Basic Setup
Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 163 views

Bureaucrat ITSM
Bureaucrat ITSM provides incident management system according to the ITIL v3 standarts. This system has a very flexible customization and can satis...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 186 views

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