Bureaucrat ITSM

Service Level Agreement
Service Level Agreement (SLA) helps to define the level of service you expect from a supplier. In other words, it determines how much time supplier ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 272 views

Request for Incident - Set Up Automated Route
When processing requests, it is very useful if the request can move on some routes automatically under certain conditions. We can do this with the h...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 308 views

Bureaucrat Helpdesk Ultimate
We have just released our Bureaucrat Helpdesk Ultimate [1]  bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 388 views

Request for Incident - Set Up Automated Actions
*Actions* Let's do some automations. With the help of the  Generic Request (Actions) [1] addon, we can assign actions that will be performed automat...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 307 views

Request for Incident - Add a Category to Requests
With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the *Confi...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 402 views

Request for Incident - Basic Setup
Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You ...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 331 views

Bureaucrat ITSM
Bureaucrat ITSM provides incident management system according to the ITIL v3 standarts. This system has a very flexible customization and can satis...
Center of Research and Development LLC, Вадим Караваєв
— March 2019 — 354 views

About us

At CR&D, we create products for business solutions and automation on the Odoo platform.

We help people to solve their business problems through our software and experience.

Stay updated :

Participate on our social stream.

Our Blogs

Tags

Archives