In this article, we will explore one of the ways to configure automatic email notifications in Bureaucrat system and in Odoo in general. The configuration will cover the following topics: Setting up O...

In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - Reaction Time (while request is unassigned), and Reso...

In this article, we will look at some of the most noticeable changes in our system over the past few months. Event System Our system can now track and record all request events. A new button was added...