Bureaucrat ITSM

Set Up Automated Emails on SLA Events
In this article, we will explore one of the ways to configure automatic email notifications in Bureaucrat system and in Odoo in general. The configu...
Center of Research and Development LLC, Вадим Караваєв
— July 2019 — 395 views

Configure Service Level Agreement for Incident Requests
In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - R...
Center of Research and Development LLC, Вадим Караваєв
— July 2019 — 360 views

What's New in Bureaucrat
In this article, we will look at some of the most noticeable changes in our system over the past few months. *Event System* Our system can now tra...
Center of Research and Development LLC, Вадим Караваєв
— July 2019 — 340 views

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