Bureaucrat ITSM | Center of Research & Development

Bureaucrat ITSM

Request for Changes (RFC) - Advanced Setup

by Center of Research and Development LLC, Вадим Караваєв

In our recent article , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the advanced configuration options. The general idea is to div...

Jun 7, 2019

Request for Changes (RFC) - Basic Setup

by Center of Research and Development LLC, Вадим Караваєв

Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all information required to approve a Change. Request for Changes...

Jun 6, 2019

Bureaucrat Service Desk Ultimate Update

by Center of Research and Development LLC, Вадим Караваєв

We recently updated our Bureaucrat Service Desk Ultimate bundle. It is already available on Odoo market. Now it also includes all addons that provide custom assignments. These addons are: Generic Assi...

May 30, 2019

Generic Security Restriction Update 2

by Center of Research and Development LLC, Вадим Караваєв

We recently released another update of the Generic Security Restriction addon. With this update, we added ability to hide stat buttons (oe_stat_button) on views for specific security groups. It works ...

May 30, 2019

Integration between Requests and Project

by Center of Research and Development LLC, Вадим Караваєв

In this article we will explore Bureaucrat modules that provide integration between Requests and Project. We will also look at some useful examples of configuration of automated actions, automated rou...

May 27, 2019

Service Desk's Releases

by Center of Research and Development LLC, Вадим Караваєв

Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All of them are available on the Odoo market for Odoo 11 ...

May 11, 2019

How To Easily Configure Request Workflow Using Diagram View

by Center of Research and Development LLC, Вадим Караваєв

In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process that allows to plan request workflow on the fly. You...

May 7, 2019

Bureaucrat Service Desk

by Center of Research and Development LLC, Вадим Караваєв

We start to publish our Service Desk bundles. These are extended versions of Bureaucrat Helpdesk supplemented by services and some extra addons. Our upcoming releases will present to you Service Desk ...

Apr 19, 2019

Button Box Fullwidth Addon

by Center of Research and Development LLC, Вадим Караваєв

We would like to introduce you our CRND Web Button Box Fullwidth addon. It does a small interface improvements and displays a button box at the top of the form (Enterprise-like). It also adds a very s...

Apr 9, 2019

Generic Security Restriction Update

by Center of Research and Development LLC, Вадим Караваєв

Our Generic Security Restriction addon have got an update. With this update, we added a new unique feature to hide or make readonly specific fields on the views. To do this, we need to select these fi...

Apr 9, 2019

Generic Security Restriction

by Center of Research and Development LLC, Вадим Караваєв

We have recently released the Generic Security Restriction addon. This addon will be useful not only as part of the Bureaucrat but also for all Odoo users. It is a small but very useful tool to quickl...

Apr 4, 2019

Automatic Assignments

by Center of Research and Development LLC, Вадим Караваєв

Automatic Assignments is a very handy tool for request or project management. Whether you want to divide the workload or select the right specialist, assignments will do the job. Bureaucrat basic modu...

Apr 4, 2019

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